Home Depot is on Suspension
Posted on May 30, 2007 – 4:01 pm by admin
I won’t boycott them, because I like them, but Home Depot is definately not on my good list anymore. Lowes is just blowing them out of the water. I thought that my trip to Home Depot the other night was tragic because of all the dying plants I saw, but this trip topped the cake.
Ok, here goes…our dryer bit the dust last night. After troubleshooting and diagnosing, I decided that our 30 year old dryer needed to be replaced. I will write another post about that later, but I wanted to share the exchange I had today with the salesperson…
ME: Hi, I want this dryer, let’s load it up.
THEM: Wait, you can’t have that, we have to order it.
ME: Ok, so you don’t have it in stock?
THEM: No, we can have it to your house on Friday.
ME: Ok, deliver is free since you don’t have it in stock, right?
THEM: No, it will cost you $55 for delivery.
ME: Ok, well, let’s just have it shipped to the store and I can come back on Friday to get it.
THEM: No, we don’t do that. I asked the manager and he said no.
ME: So you are trying to tell me that you don’t have the dryer in stock and if I want it, I have to have it delivered to my house for an additional $55? There is no way for me to pick it up from the store?
THEM: Yes. Well, we can give you a mail-in rebate for the delivery cost.
ME: Ok, well, does someone need to be at the house in Friday? I ask because I have a job.
THEM: Yes, someone needs to be at the house.
ME: Thank you. Goodbye. I will look at Lowes. (Thinking: Can you make this purchase any more difficult for me?)
A few hours later, I called Lowes to see if they had the same exact model in stock. Here is how the phone call went…
ME: Hi, do you have this model in stock?
THEM: Yes, come and get it.
ME: Thank you. I love you.
Now, mind you, I asked Home Depot about three different models on the floor. They didn’t have any. They had four in stock of the cheap one. The salesperson told me that they didn’t have enough room for all those dryers. Well, I guess they don’t want my money. Sorry guys. Lowes had enough room…so much in fact that they had five of the model that I wanted.
It really pisses me off about how they wouldn’t work with me at all. They wouldn’t even entertain the thought of getting the dryer to the store for me to pick up. I mean, my debit card was almost falling out of my pocket it wanted to be used so badly.
Maybe Paul was right.
2 Responses to “Home Depot is on Suspension”
By Brian on Jan 8, 2009 | Reply
Why do merchants make it difficult to purchase something from them? I have zero patience for that kind of behavior. If you do not want my money, then the guy down the street will take it. Very simple process here is money…give me the product. If you do not have it..get it..but do not, repeat do not charge me for you to get it.
Another thing is customer service. Why do companies insist on putting the most ignorant morons at the front lines of costumer interaction? Customer service should be a well paying job, filled by only competent people. I made an inquirary to Bill Kolb in Orangeburg, NY about a 2008 Legacy. 3 weeks…yes 3 weeks later a salseman called me to check in to see if anyone contacted me and if I was still interested. I told him I was but not from his dealership.